1. Introduction
This Privacy Policy explains how JM Custom Tile and Stone ("we", "us", "our"), a sole proprietorship owned and operated by Jody Madden in Riverside, California (CSLB #956305), collects, uses, and protects your personal information when you visit jmcustomtile.com or contact us about tile and stone installation services.
2. Information We Collect
- Information you provide: when you submit our contact form, we collect your name, phone number, email address, city, the service you are interested in, your message, and your communication consent choices (email opt-in, SMS opt-in, and terms acceptance).
- Consent records: along with your form submission, we record the consent version and the page from which you submitted, so we can document your communication preferences.
- Functional browser storage: a small localStorage flag remembering that you dismissed our cookie notice. See our Cookie Policy.
- Embedded third-party content: our contact page includes an embedded Google Map, which may collect usage data as described in Google's privacy policy.
We do not currently run website analytics tools on this site. If analytics (such as Google Analytics) are added in the future, this policy and our Cookie Policy will be updated to describe them.
3. How We Use Your Information
- Respond to your inquiries and provide requested estimates and services
- Schedule consultations, estimates, and project work
- Communicate with you during active projects
- Send marketing emails or SMS messages only where you have separately opted in
- Maintain business records and comply with legal obligations (licensing, insurance, tax)
4. How We Share Your Information — Our Website Provider (Data Processor)
We do not sell personal information.
- Page One Insights, LLC: our website is built, hosted, and managed by Page One Insights, LLC, which acts as our service provider and data processor. Contact form submissions are transmitted to and stored on Page One Insights' lead-management system on our behalf so we can receive and respond to your inquiry. Page One Insights processes this information only to provide website and lead-delivery services to us.
- Google: the embedded Google Map on our contact page is served by Google, which may process usage data under its own privacy policy.
- Subcontractors and material suppliers: only as necessary to complete your project.
- Legal compliance: if required by California or federal law.
- Business transfers: in the event of a sale or transfer of business assets.
5. Your Privacy Rights
California Residents (CCPA / CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to know what personal information we collect, use, and disclose.
- Right to delete personal information we have collected from you, subject to certain exceptions.
- Right to correct inaccurate personal information.
- Right to opt out of sale or sharing of personal information. We do not sell or share personal information as defined by the CCPA/CPRA, but you may still submit an opt-out request for our records.
- Right to limit use of sensitive personal information.
- Right to non-discrimination — we will not deny you services or charge different prices because you exercised your rights.
How to exercise your rights (including "Do Not Sell or Share My Personal Information" requests): email JMCustomTile1@gmail.com or call (714) 206-2592. We will confirm receipt and respond within 45 days.
Other State Residents
Residents of Colorado, Virginia, Connecticut, Utah, Texas, and other states with comprehensive privacy laws have similar rights of access, correction, deletion, and opt-out under their respective state laws. Contact us using the same methods above to exercise your rights.
6. SMS, Email, and Phone Communications (TCPA)
Our contact form includes separate, optional checkboxes for email and SMS marketing consent:
- Email: if you opt in, we may email you about your inquiry, our services, and occasional offers. You can unsubscribe at any time via the link in any email or by emailing JMCustomTile1@gmail.com.
- SMS: if you opt in, we may text you at the number you provided about appointment reminders, service updates, and offers. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help at any time. Consent is not a condition of purchase.
We honor any reasonable opt-out method, and opting out of marketing does not affect service-related communications about an active project. We do not share SMS consent or phone numbers with third parties for their own marketing purposes.
7. Data Retention
We retain contact form submissions and service records for as long as necessary to provide services and comply with legal obligations, typically 5–7 years for business and warranty records. Consent records are retained as long as required to document your communication preferences.
8. Data Security
We use reasonable administrative and technical safeguards, including SSL encryption on all form submissions and secure hosting infrastructure. No system is 100% secure; we cannot guarantee absolute security, but we work to minimize risk.
9. Children's Privacy
This site is not directed to children under 13. We do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will delete it.
10. Third-Party Links
Our website may link to third-party sites (such as Facebook or Google Business Profile). We are not responsible for the privacy practices of those sites. Review their privacy policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date below will reflect the most recent change. Material changes will be prominently posted on the site.
12. Contact Us
For privacy questions or to exercise your rights:
JM Custom Tile and Stone (Sole Proprietorship — Jody Madden)
Email: JMCustomTile1@gmail.com
Phone: (714) 206-2592
Address: 8925 Oak Ridge Ct, Riverside, CA 92508
Last Updated: July 24, 2026